Café DelaMar – With Focus on Theatre Guests
From Michelin awards to cabaret: the DeLaMar Theater, located near Amsterdam’s Leidseplein, is the stage for all kinds of (cultural) events. The doors of the associated and stylish Café DeLaMar have recently reopened.
When booking a theatre ticket, guests can immediately reserve an intermission package – if the show has an intermission – or a seat before or after the show when they book their theater ticket. Van den Broek: “Of course we want to welcome everyone, but our focus is on theater guests. Some guests book directly through the website, others by e-mail or phone.
“We receive everything clearly in the Guestplan reservation system. At a glance, I can see all the reservations and the details per table – for example, when guests arrive via management. Van den Broek has been using Guestplan for years: “I’ve been working with it since the DeLaMar opened.”
My employees are also happy with it; it is a solid and accessible system without any fuss.
“I have implemented the system in other stores with success. The widgets are very easy to find and use. That makes me happy too”.
According to the catering manager, the company behind Guestplan is also very accessible: “I just have to call with a question and they help me immediately. The lines of communication are short and there is no big commercial philosophy behind it. This personal approach really appeals to me as a catering professional through and through”.
