Gastrobar Wendy in Rijen saves time with Guestplan

After years of struggling with different reservation systems, Gastrobar Wendy in Rijen switched to Guestplan a few months ago. The new reservation system has only been in place for three months, but owner Wendy Hofman is already experiencing a world of difference.

MAIN BENEFITS: OVERVIEW AND SIMPLICITY

Guestplan works well. Not only for Wendy, but also for the staff. “It is very easy to understand and fits in well with the way we work. Before Hofman and her team decided to switch to Guestplan, they worked with several reservation systems. “We worked with several different providers. But they didn’t quite deliver what we were looking for. Especially in the area of transparency for guests. For example, guests could not make specific reservations for lunch, high tea or dinner on the website, and they could not immediately see if the time they had chosen was still available. This caused a lot of confusion for both guests and staff.

HASSLE-FREE RESERVATIONS

She is particularly pleased that Guestplan provides this clarity. “When guests make a reservation, they can immediately see what services we offer, such as high tea, drinks or dinner, and what times are available on the chosen day. This means that there are fewer problems with reservations. In the past, they would often be called with questions about a reservation. That is no longer the case. “It has taken the pressure off the phone. Guestplan is also very clear and transparent on the administrator and user side.In our opinion, the overview and simplicity are the main advantages of this system.

GUEST LIST FUNCTION PROVIDES OVERVIEW

Another feature they are very happy with at Gastrobar Wendy is the guest list function. “The team behind the bar especially likes to use it. This function shows in order of time which guests are coming, how many there are and which service they have booked. The status of the guest can also be easily adjusted. And if the reservation is finished? It automatically disappears from the list.

EXPANDING WITH ADDITIONAL FEATURES

The implementation of Guestplan went very smoothly for Gastrobar Wendy. “Everything was implemented within a few hours. Now that we have been working with the system for a while, we are slowly starting to expand it with additional functionalities, but we were able to get by just with the basics.